I am not hearing any Sleep Cycle Alarms or Get Active alerts coming form the watch, what should I do?

Double check that your watch can indeed make a beep by using the align hands feature:

  • Connect your watch and the MotionX-365 app: briefly press and release your watch’s crown button with the MotionX-365 app open to ensure that you are connected to the app. When the watch is connected the ‘my watch’ icon in the top right corner of your screen will turn blue.
  • Touch the blue watch in the top right corner of the screen to go to the ‘my watch’ screen. Select the Align Hands button on the my watch screen and you should hear a beep from your watch when all hands point to 12 o’clock. If you did not hear a beep, contact MotionX support for further assistance.